Terms of Service

1. What ShiftPact Is

ShiftPact is a shift marketplace that connects businesses looking to fill short-term shifts with workers looking for those shifts. We are the platform — not an employer, staffing agency, or labor contractor.

By creating an account, you agree to these Terms. If you don't agree, don't use the platform.

2. How Matching Works

ShiftPact uses mutual matching. Here's what that means in practice:

• Businesses post shifts with clear details: role, date, time, location, pay rate, and requirements.
• Workers browse open shifts and express interest in the ones they want.
• Businesses review interested workers and accept one (or more, depending on slots).
• The worker then confirms their spot. Only after both sides say yes is the shift considered confirmed.

No party is forced into a shift. Every confirmed shift represents a mutual agreement between the business and the worker.

3. Payment Terms

ShiftPact facilitates the connection between businesses and workers. Payment for completed shifts is a direct arrangement between the business and the worker.

• Businesses are responsible for paying workers the rate posted on the shift, on time, and in accordance with applicable labor law.
• Workers are responsible for completing shifts they confirm. No-shows damage trust and affect your verified record on the platform.
• ShiftPact does not process payroll or act as a payment intermediary for shift wages.

If ShiftPact introduces paid features or hiring fees in the future, those terms will be clearly communicated before any charge occurs.

4. Ratings and Verified Record

ShiftPact maintains a verified performance record for workers based on completed shifts. This record is visible to businesses when reviewing interested workers.

• Ratings and records are based on actual shift data — show-up rate, completed shifts, and business feedback.
• Businesses may rate workers after a shift is completed. Workers may rate businesses.
• Ratings must be honest and based on real experience. False or retaliatory reviews violate these Terms and may result in account suspension.

5. Hiring Fees

ShiftPact may charge businesses a fee for successfully filled shifts or confirmed hires in the future. If and when hiring fees apply, the pricing will be displayed clearly before any shift is posted or filled.

No surprise charges. Ever.

6. Your Responsibilities

As a business, you agree to:

• Post accurate shift details, including honest pay rates and realistic requirements.
• Review workers fairly, without discrimination based on protected characteristics.
• Pay workers the posted rate for completed shifts.
• Not use ShiftPact to post shifts you have no intention of filling.

As a worker, you agree to:

• Only express interest in shifts you genuinely intend to work if selected.
• Confirm your spot only when you're committed to showing up.
• Show up on time, ready to work.
• Not create fake profiles or misrepresent your experience or qualifications.

7. Prohibited Conduct

The following are not allowed on ShiftPact:

• Discrimination based on race, gender, age, religion, national origin, disability, or any other protected class.
• Harassment, threats, or abusive behavior toward any other user.
• Creating multiple accounts to game the platform or inflate ratings.
• Using the platform for any purpose other than legitimate shift work.
• Scraping, reverse engineering, or attempting to access the platform outside of normal use.

We reserve the right to suspend or permanently ban accounts that violate these rules.

8. Disputes

If a dispute arises between a business and a worker — over pay, conduct, or a shift outcome — ShiftPact is not a party to that dispute and has no obligation to mediate or arbitrate.

That said, we take complaints seriously. If you believe another user is violating these Terms, contact us at shiftpact@polsia.app. We will investigate and take action where appropriate.

9. Limitation of Liability

ShiftPact is provided "as is." We do not guarantee that shifts will be filled, that workers will show up, or that any particular outcome will result from using the platform.

To the maximum extent permitted by law, ShiftPact is not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including lost wages, lost business opportunities, or employment disputes.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we'll update the date at the top of this page. Continued use of ShiftPact after changes are posted means you accept the updated Terms.

11. Contact

Questions about these Terms? Email us at shiftpact@polsia.app. We're real people and we'll respond.